Privacy Policy
Privacy Policy
Last Updated: 2025-Oct-20
This Privacy Policy explains how Cyber Battlera (CBE), operated by Multisolve (Pvt) Ltd, collects, uses, stores, and protects personal information of users who register for e-sports events, manage wallets, make payments, or interact with our platform.
By using our website, creating an account, or participating in events, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Account & Registration Information
Full Name
Email Address
Mobile / WhatsApp Number
Username / In-Game ID
Profile Image (optional)
Event Participation Data
Event selections
Match participation status
Performance statistics (if applicable)
Payment & Wallet Information
Transaction history
Wallet balance records
Payment confirmations from PayHere
(We do NOT store full card or banking details)
Technical and Usage Data
IP address
Device type
Browser information
Cookies and session activity
2. How We Use Your Information
Your information is used for:
✅ Event registration and participation
✅ Wallet balance management
✅ Payment processing verification
✅ Sending match details, updates & reminders
✅ Fraud prevention and fair-play enforcement
✅ Improving platform security and user experience
✅ Customer support communication
3. Payments & Security
Payments are processed through PayHere (or other approved gateways)
We do not store credit/debit card numbers
Wallet data is securely logged for transaction tracking
SSL encryption is used where applicable
4. Communication Policy
We may contact users through:
📩 Email
📱 WhatsApp
🔔 Website notificationsReasons for communication include:
Event confirmations
Lobby details
Refund updates
Account verification
Support responses
Users may request to stop promotional messages at any time.
5. Cookies and Tracking
We may use cookies for:
Login and session management
Saving preferences
Preventing multiple registrations
Analytics and performance monitoring
Users may disable cookies through browser settings, but some features may not function.
6. Sharing of Information
We do NOT sell or trade personal data.
Information may be shared only with:
✅ Payment processors (e.g., PayHere)
✅ Verification or anti-fraud systems
✅ Legal authorities if required by law
7. Data Protection & Storage
Data is stored securely and accessed only by authorized personnel
We retain data only as long as necessary for legal and operational purposes
8. Under-Age Users
Our platform is intended for users 16+.
If a parent or guardian believes a minor has registered, they may request removal.
9. Your Rights
Users may request:
✅ Access to stored data
✅ Correction of inaccurate information
✅ Deletion of account information (where legally allowed)
10. Third-Party Links
Our website may contain links to:
Social media pages
Game community platforms
Event communication groups
We are not responsible for external privacy practices.
11. Changes to This Policy
We may update this Privacy Policy occasionally. Continued use of the platform means acceptance of updates.
12. Contact Information
For privacy-related questions or data requests:
Support Email: support@cyberbattlera.com
WhatsApp Support: +94 78 158 46 30Support is provided in Sri Lanka Standard Time (GMT+5:30).
